Interview with Mark Dorsett


The Finish Line of a Project Is the Intended Benefits

Interview with Mark Dorsett

Executive Vice President

Interviewed by Yu Yanjuan
Journalist, Project Management Review: PMR (China)
International Correspondent, PM World Journal


Introduction to the interviewee

Mark Dorsett, Executive Vice President of Prosci, is responsible for global business strategy and results through direct business and strategic partnerships / channel sales to extend Prosci’s ability to have successful clients across geographic markets and vertical industries. He grew revenue by over 300% in the first four years with a combination of organic expansion and acquisition. His demonstrated capabilities include setting strategy for client and business success, frequent international event speaking, business development & sales, partner strategy and management & strategic alliances, portfolio management and best practices, customer success and value realization, growth through acquisition and organic approaches, client management and governance and services delivery. He has demonstrated experience and success in working with people and organizations in countries throughout the globe with extensive time spent in China, Japan, India, Latin America, Eastern and Western Europe. He holds the following certificates: Prosci’s Train-the-Trainer, Prosci’s Change Management Certification and Prosci’s Change Practitioner.

At the 2019 PMI (China) Congress, Mark Dorsett made a keynote speech titled “How to Use Change Management to Achieve Project Success”, which was well-received among participants. After the presentation, we were so honored to do this interview with him.



Part 1: “I’m always involved in projects.”

Q1.      As a PM professional, how do you describe yourself to readers? Would you please explain your life motto “To enjoy life to the fullest and help others to do the same”?

Mark Dorsett (Dorsett):      I describe myself as someone who helps organizations achieve greater results. I have been in the professional services industry throughout my career; initially, I worked as a computer engineer, but I always had a focus on interacting directly with customers, getting to know them and what their goals and needs are. Coming back to the question, why projects? What I have found is that almost all changes are introduced in organizations in the form of projects. So, in that respect I am always involved in projects; sometimes as a sponsor and leader, sometimes in more of a PM role and sometimes as a participant.

My life’s motto is “To Enjoy life to the fullest and help others to do the same”. Perhaps at first glance that appears to be too inward focused, but I have found that as I develop myself, seek to always improve and enjoy what I do, I am then able to help others do the same. I get great satisfaction from coaching others and watching them develop and become successful and enjoy what they do.

Q2.      I noticed that you majored in Chemistry at University. So why did you turn to project management as your career?

Dorsett:     I chose Chemistry because I loved science and wanted to focus on a career in Medicine. However, after being accepted to Medical School, I discovered that it really wasn’t my calling. So, I took the technical skills and aptitude that I had and began working in the professional services area. Even now, I still find that obtaining a Chemistry degree really helped me develop the analytical thinking and problem-solving skills which are important in any discipline and any situation in life.


Part 2: “A project is successful when the intended goal is achieved.”

Q3.      You’ve worked across the globe. In terms of measuring project success, have you met differences in different countries?


To read entire interview, click here


Editor’s note: This interview was first published in PMR, Project Management Review magazine, China.  It is republished here with the permission of PMR. The PM World Journal maintains a cooperative relationship with PMR, periodically republishing works from each other’s publications. To see the original interview with Chinese introduction, visit PMR at http://www.pmreview.com.cn/english/

How to cite this interview: Yanjuan, Y. (2020). The Finish Line of a Project Is the Intended Benefits: Interview with Mark Dorsett; Project Management Review; republished in the PM World Journal, Vol. IX, Issue I, January.  Available online at  https://pmworldlibrary.net/wp-content/uploads/2020/01/pmwj89-Jan2020-Yanjuan-Mark-Dorsett-Interview.pdf



About the Interviewer

Yu Yanjuan

Beijing, China




Yu Yanjuan (English name: Spring), Bachelor’s Degree, graduated from the English Department of Beijing International Studies University (BISU) in China. She is now an English-language journalist and editor working for Project Management Review (PMR) Magazine and website. She has interviewed over sixty top experts in the field of project management. Before joining PMR, she once worked as a journalist and editor for other media platforms in China. She has also worked part-time as an English teacher in training centers in Beijing. Beginning in January 2020, Spring will also serve as an international correspondent for the PM World Journal.

For work contact, she can be reached via email yuyanjuan2005@163.com  or LinkedIn https://www.linkedin.com/in/yanjuanyu-76b280151/.

To see other works by Yu Yanjuan, visit her author showcase in the PM World Library at https://pmworldlibrary.net/authors/yu-yanjuan/



Interview with Andy Kaufman


Interview with Andy Kaufman

Award- winning Project Management & Leadership
Keynote Speaker, Author & Coach

Interviewed by Ipek Sahra Ozguler
International Correspondent
Istanbul, Turkey

Andy Kaufman, PMP is an international speaker, author, & executive coach, and President of the Institute for Leadership Excellence & Development Inc. Andy works with organizations around the world, helping them improve their ability to deliver projects & lead teams.

His keynotes, workshops, and executive coaching services have reached tens of thousands of people from hundreds of companies over the years, helping them deliver their projects, become more confident leaders, take focused action, and deliver results. He brings a rich background of over 25 years of experience in executive management, technology, team leadership, project management, consulting, coaching.

He is a certified trainer and author of “Navigating the Winds of Change: Staying on Course in Business & in Life”, “Shining the Light on The Secret”, and an e-book entitled “How to Organize Your Inbox & Get Rid of E-Mail Clutter”, all published by Zurich Press. He is a certified Project Management Professional (PMP®) and a member of the Project Management Institute (PMI®).

He is the host of “The People and Projects Podcast” (http://PeopleAndProjectsPodcast.com or any podcast app) which provides interviews and insights to help listeners lead people and deliver projects. The podcast focuses on the intersection of People and Projects–where work gets done in the real world.

He is a recognized expert on topics related to leadership, project management, managing conflict, networking, relationships, time management, team-building, and delivering results.


Ipek Sahra Ozguler (Ozguler):    Andy Kaufman, thank you for accepting the interview invitation of the PMWJ. Could you please introduce yourself to our readers? Who is Andy Kaufman? What are your areas of expertise and how do you use them?

Andy Kaufman (Kaufman):     It’s a pleasure to join you for this discussion, Ipek! I started my career as a software developer and was promoted into management for all the wrong reasons! You know how this works, right? Someone is reasonably good at one job and we assume that they’ll be good at managing those sort of roles—it’s often called the halo effect. Anyway, after making plenty of mistakes, I grew to love leading teams. Over the years, I grew to be a Director, then Vice President of Systems. During that journey, I started speaking at conferences and ran into people who asked me to share the same messages at their companies. In 2001, I started a company that does training, keynote speaking, and executive coaching. I now spend most days helping people learn how to lead and deliver—it’s a joy that I never get tired of. And it’s an honor to work with leading companies around the world.

Ozguler:    You are the President of the Institute for Leadership Excellence & Development and help the organizations around the world improve the ability to deliver projects and lead teams. How do you achieve this?


To read entire interview, click here


How to cite this interview: Ozguler, I.S. (2020); Interview with Andy Kaufman; PM World Journal, Vol. IX, Issue I, January.  Available online at https://pmworldlibrary.net/wp-content/uploads/2020/01/pmwj89-Jan2020-Ozguler-Interview-with-Andy-Kaufman.pdf



About the Interviewer

Ipek Sahra Ozguler

Istanbul, Turkey




Ipek Sahra Ozguler graduated from the Istanbul University with a Bachelor of Science degree in Computer Engineering and from Middle East Technical University with an MSc degree in Software Management. As a project manager, she has more than 10 years’ experience in various areas such as portfolio management, program management, project management, software management, business analysis. She became a certified PMP in January, 2012 and a certified SCRUM Master in 2014.

She has managed a variety of projects across manufacturing, defence, FMCG (Cola Cola), insurance (Euler Hermes), audit (Deloitte), telecommunication, ICT and aviation sectors and gained broader insights. In addition, she has worked as international correspondent for the PM World Journal since 2014.

Ipek is based in Isanbul and can be contacted at ipeksahra@gmail.com.  Her portfolio is published at the http://ipeksahra.strikingly.com/.

To view other works by Ms. Ozguler, visit her author showcase in the PM World Library at http://pmworldlibrary.net/authors/ipek-sahra-ozguler/



On the usefulness of the PMWJ and PMWL



24 December 2019


Dear David

I really appreciate and value your help and the PM World Journal and PM World Library. I use these sources in my classes: my students like papers published in the PMWJ and have subscriptions to PM World Library. Some of them use the sources to develop their thesis projects; a few even published their thesis in journals including your PMWJ.

Of particular value and interest is the virtual student internship which you offer to my students. They are excited in taking this and happy when they complete it and receive a certificate of completion, letter of recommendation from you, have their own profile page in PMWJ&L (showcasing them globally) and build a network of peers from around the world. Once they finish the internship, they tell me it helped them to find a better job or get promoted. Since 2016, you have truly been a valuable partner for my school and program.

To me personally the PMWJ is a number one professional journal. But even if it is a practitioner-oriented outlet, I see many papers written by university professors like me which have good research rigor. Sometimes I find out they could easily compete with papers published in research journals. But the good is that the PMWJ papers are practical and understandable by practitioners; I see this as an advantage which many research journals are not able to demonstrate. Being a professor of practice, I believe, at the end, research is done to help practitioners to improve our real life.

I wish you Merry Christmas, success to your journal and growth to your library, and may the New Year 2020 bring many more students and professors.

Best regards,

Timur Narbaev, PhD
Professor of Management
Kazakh-British Technical University
Almaty, Kazakhstan

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