Cybercrime overwhelming online banking

A Project Management approach’s alternative

 

STUDENT PAPER

By Shivam Tyagi

SKEMA Business School

India and France

 


 

ABSTRACT

In banking, technology goes to next level as online banking. Here we can easily do the transaction hassle free form on any part of the world to others, but as we know, the new inventions have a bad side too. As in this invention, it carried out to be cyber-crime where peoples process the fraud & do illegal activities like transaction of money without any permission or without knowing you.

So in this paper, we research over this issue and worked with real fact & figure and evaluate the several feasible alternatives to secure our account from illegal activity with the help of project management tools & technique(root cause analysis) and also with the help of guild of project controls, at last we find the alternative solution throughout our research which can easily slow down this online criminal activity

Keywords: Terms and Conditions, New Technologies, Fraud, Risks & Scenario, Security, Banking, Contracts

INTRODUCTION

In this day and age, every single individual is aware about the process of banking. We all know that how banks used to operate in older days but now due to an involvement of technology the time and methodology of working has also changed as we are more focused towards the internet.

In the current study, a successful implementation of Internet banking services may lead to enhanced banking productivity and customers’ satisfaction, while failure to provide banking services over the Internet might influence banking productivity negatively and result in dissatisfaction among customers As we as a whole our mindful of online banking an accounting framework today, we as a whole need to concur the terms and conditions or a tick is required on “I Agree” button before marking into the online banking interface of web-based saving money or applications. This bundle of terms and conditions is known as Contract. “A Contract is an agreement between two or more competent parties in which an offer is made and accepted, and each party benefits.”[1] But the harsh truth is that only a negligible percentage of population goes through the contract provided by the organisation because of that people are often victim of cybercrime. In this paper we will figure out the banks are working according to the benchmarks decided or not and to provide the alternatives so that banks can work more efficiently without any more complaints.

Online Banking, also called as Internet Banking, is an electronic instalment framework that empowers clients of a bank or other monetary organization to lead a scope of budgetary to conduct a range of financial transaction through the financial institution’s website”. The First online banking services was first presented in the mid-1980s in New York, United States. Four noteworthy banks — Citibank, Chase Bank, Chemical Bank and Manufacturers Hanover — offered home keeping money administrations. [2]

As per signing this contract, we can store up our assets. Here the assets are in the form of capital which transacted from one place to another (the definition of assets is “A substantial or impalpable asset with monetary esteem that an individual, company or nation claims or controls with the desire that it will give future advantage”[3]). The Organisation need specific solution and different strategies within the project for taking care of our asset’s life span.

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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Tyagi, S. (2019). Cybercrime overwhelming online banking: A Project Management approach’s alternative, PM World Journal, Vol. VIII, Issue V, June.  Available online at https://pmworldlibrary.net/wp-content/uploads/2019/06/pmwj82-Jun2019-Tyagi-cybercrime-overwhelming-online-banking.pdf

 


 

About the Author


Shivam Tyagi

Paris, France

 

 

Shivam Tyagi is an understudy and at present doing MSc in Project and Program Management and Business Development from Skema Business School, Paris, France. Conceived in the greatest fair nation on the planet, India, he has done building from Uttar Pradesh specialized college in the surge of mechanical. He simply finished his keep going task on Cybercrime overwhelming online banking: A Project Management approach’s alternative and searching for the circumstance.

Shivam lives in Paris, France and can be contacted at mailto:shivamtyagi1005@gmail.com or mailto:shivam.tyagi@skema.edu

 

[1] Planning Planet. (n.d.). Guild of Project Controls Compendium and Reference. Retrieved (2018,November), from :http://www.planningplanet.com/guild/gpccar/managing-contracts-managing-the-contract

[2] Wikipedia. (2018, November). Retrieved from: https://en.wikipedia.org/wiki/Online_banking

[3] Planning Planet. (n.d.). Guild of Project Controls Compendium and Reference. Retrieved (2018,November), from :http://www.planningplanet.com/guild/gpccar/managing-contracts-managing-the-contract

 

 

Music Industry’s digitalization

How to assure artists’ Intellectual Property Rights efficient and sustainable protection?

 

STUDENT PAPER

By Audrey Tonkovic

SKEMA Business School

Paris, France

 


 

ABSTRACT

As a critical mainstay of any industry, intellectual property rights protection is one of the most challenging issues of entertainment industries as they see their environment strongly reshaped by the proliferation of digital technologies. For the recording industry, the spread of digital music and platforms came with the exponential growth of music piracy – critically jeopardizing artists’ work protection and their ownership towards their projects.

This paper examines the various ways to assure the efficient and sustainable protection of intellectual property rights in the music industry through contracts in order to find the best alternative to protect effectively artist’s achievements.

Our analysis will rely on several methodological tools such as root cause analysis and qualitative and quantitative methods in order to identify and understand better the causes, implications and potential alternatives to such an issue.

This research indicates that the need for new and adapted business models within the music industry is required in order to assure a sustainable and efficient protection of artists ownership throughout their projects.

Keywords – Copyrights management, created works protection, record industry, music, future, new business models

INTRODUCTION

Intellectual property protection is the backbone of business models in managing creatives across many industries especially the music one. “Generating more than $17.3 billion in 2017”[1], the record industry “has become one of the largest and most profitable cultural industries worldwide”[2], being a consistent part of the global economy and a relevant source of revenues, employment and growth. One of the main challenges faced by the entertainment industry is the efficient and sustainable preservation of artists’ work and achievement through the protection of their intellectual property rights. Major concerns were raised around this topic and record labels’ ability to manage these new copyrights issues due to:

A – Technology[3]: the rise and birth of the internet impacted largely the entertainment industry, giving the ability to a better and broader access to any piece of information, work or achievement ever made. Music suddenly became more reachable, replicable and available for free access through any internet devices and sampling or file-sharing methods[4] – as “about 24% of the internet bandwidth that is used around the world at any given moment is being used to illegally download music and other copyrighted materials”[5] – threatening critically copyrights management into musical contracts as well as the emergence of new artists[6].

B – Consumer habits[7]: the internet era has changed the way music is consumed. Indeed, the birth of the internet led first to the emergence of illegal networks named peer-to-peer (P2P) – which is a continuous exchange platform of music files and data from consumer-to-consumer regardless of copyrights regulations. Secondly, legal applications and digital platforms flourishment over the last decade allowed subscribers to stream and download music and thus mostly for free.

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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Tonkovic, A. (2019). Music Industry’s digitalization: how to assure artists’ Intellectual Property Rights efficient and sustainable protection? PM World Journal, Vol. VIII, Issue V, June.  Available online at https://pmworldlibrary.net/wp-content/uploads/2019/06/pmwj82-Jun2019-Tonkovic-how-to-protect-artists-intellectual-property-rights.pdf

 


 

About the Author


Audrey Tonkovic

Paris, France

 

 

 

Audrey Tonkovic is a 23 years-old French student in the “Grande Ecole” Program at Skema Business School in the Parisian campus of Skema La Défense. After a 2 year-common course in marketing, she enrolled in a Master of Science degree program in Project and Program  Management and Business Development. She had a background in literary studies through a 2-year preparatory class in Sainte-Marie de Neuilly – from 2013 to 2015 – before entering Skema Business School in 2015. She was appointed the general secretary of a student union in Skema Lille (France), combining her interests for Music, Fashion and Arts in general.

She had multiple experiences in Project Management especially in Digital Marketing in the Fashion and Press industry through various internships. These experiences allowed her to confirm her will to work in project management and more specifically to work in project management of creatives – assuring the protection and continuous improvement of their work.

Passionate by Art industries, she is looking forward to making her proof as a Project Manager in these areas. Internationally-oriented, through her multiple student exchange experiences of 5 months each in Brazil (Belo Horizonte, Fundação Dom Cabral) and then in the United Stated (Raleigh, North Carolina State University (NCSU)), multiculturalism is something that she truly values – professionally and personally – as a great asset for general knowledge, personal culture, and great open-mindedness.

Enthusiastic and passionate to continuously learn and improve herself in this areas, Audrey can be contacted by email at audrey.tonkovic@skema.edu or by LinkedIn at https://www.linkedin.com/in/audreytonkovic/.

 

[1]  Challenges, (2018, April 24), L’industrie du disque annonce des chiffres records en 2017. Retrieved from Challenges’ article: https://www.challenges.fr/high-tech/l-industrie-du-disque-annonce-des-chiffres-records-en-2017_582873

[2] Dong-Her, S., Ming-Hung, S., David, Y., & Che-Lun, C. (2014). A Robust Copyright and Ownership Protection Mechanism for Music. Retrieved from Springer Science.

[3] Jewell, C., Creating Value from Music – The Rights that Make it possible. Retrieved from: https://www.wipo.int/ip-outreach/en/ipday/2015/creating_value_from_music.html

[4] Muller, J., Copyrights issues involving music. Retrieved from: https://info.legalzoom.com/copyright-issues-involving-music-23410.html

[5] Gaille, B., (May 2017), 23 Shocking Music Piracy Statistics. Retrieved from: https://brandongaille.com/21-shocking-music-piracy-statistics/

[6] Granados, N., (February 2016), How Online Piracy Hurts Emerging Artists. Retrieved from: https://www.forbes.com/sites/nelsongranados/2016/02/01/how-online-piracy-hurts-emerging-artists/#35c7be427774

[7] Cuadrado, M., Miquel, M.J., D. Montoro, J., (2009), Consumer Attitudes Towards Music Piracy: A Spanish Case Study. Retrieved from: https://www.jstor.org/stable/41064994?seq=1#page_scan_tab_contents

 

 

General Data Protection Regulation

How to Write Best Data Privacy Policy

 

STUDENT PAPER

By Alexandra Klébé

SKEMA Business School

Paris, France

 


 

ABSTRACT

On May 2018, the European Commission enforced the law about personal information protection with the General Data Protection Regulation (GDPR). Indeed, it brings several improvements in data protection but could be seen as an obstacle for companies which business is based on the collection and use of personal information. The aim of this paper is to give best practices to these companies to still maintain their business while respecting the new regulation. By following both qualitative and quantitative methods, it will be present clauses that must be taken as an example for the concerned companies so that they would write and apply proper data privacy clauses.

Keywords – Personal information, Contracts, Data privacy, Privacy policy, Collection, GDPR, Project Management

INTRODUCTION

“On Friday, September 28th, Facebook forced 90 million users to log out as a safety measure”[1]. Indeed, it has been attacked by hackers who had exploited a breach to break into users’ accounts. The hackers tried to collect private information from 50 million accounts, such as name, sex, and hometown. This happens barely four months after the European Commission enforced the law about personal information protection with the General Data Protection Regulation (GDPR) on May 2018.

Actually, the European Commission decided to reinforce data privacy through the GDPR in May 2018 for the protection of personal data for Europeans inside and outside the EU. It brings several improvements over the Data Protection Act 1998. Here are some of them. First, privacy policies will have to be written in a clear and straightforward language, no more complicated terms. Businesses will also have to collect affirmative consents from users for using their data, silence is no longer consent. The GDPR claims for more transparency: users have to know when their data is transferred outside the EU, and collection of data has to be done for only a well-defined purpose. The GDPR also enforces users’ rights about information, data transfer, and access, and give them a clearly defined ‘right to be forgotten’ – data can be deleted easily. Last but not least, it offers stronger enforcements such as fines when businesses violate the rules.[2]

However, even if companies have to follow new rules, data protection is still a current issue as proven by the Facebook incident on September. Indeed, a lot of concerns remain as presented in the fishbone diagram below[3]:

There are many issues about data privacy – especially about the collection and use of personal information – companies should be aware of when conducting projects. Let’s remind here that, according to Max Wideman’s Comparative Glossary, a project is: ’A novel undertaking or systematic process to create a new product or service the delivery of which signals completion. Projects involve risk and are typically constrained by limited resources.’[4]

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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Klébé, A. (2019). General Data Protection Regulation: How to Write Best Data Privacy Policy, PM World Journal, Vol. VIII, Issue V, June. Available online at https://pmworldlibrary.net/wp-content/uploads/2019/06/pmwj82-Jun2019-Klébé-How-to-Write-Best-Data-Privacy-Policy.pdf

 


 

About the Author


Alexandra Klébé

Paris, France

 

 

Alexandra Klébé is a MSc Project and Programme Management & Business Development student at SKEMA Business School, Paris. Born at Paris, she integrated SKEMA Business School Lille on the results of an entrance examination. In her school, she took the opportunity of living abroad in both Brazil, Belo Horizonte and the United States, Raleigh. Coming back to France, she worked as an Assistant Project Manager in a design agency where she was in collaboration with French, Europeans, and International brands. Ending her studies, she is actually writing a thesis before graduation.

Alexandra lives in Paris, France and can be contacted at alexandra.klebe@skema.edu

 

[1] Isaac, M., & Frenkel, S. (2018, September 28). Facebook Security Breach Exposes Accounts of 50 Million Users. The New York Times. https://www.nytimes.com/2018/09/28/technology/facebook-hack-data-breach.html

[2] European Commission. A new era for data protection in the EU (n.d.). Retrieved from https://ec.europa.eu/commission/sites/beta-political/files/data-protection-factsheet-changes_en.pdf

[3] By Author. Fishbone Diagram.

[4] Wideman Comparative Glossary of Project Management Terms v5.5. (n.d.). Retrieved from http://www.maxwideman.com/pmglossary/PMG_P12.htm – Project

 

 

Cancellation Clauses in the Event Sector

 

STUDENT PAPER

By Léa Chenu

SKEMA Business School

Paris, France

 


 

ABSTRACT

Cancellation clauses defines the “stipulation in an agreement that grants (to one or both parties) the right to terminate it before its expiration, under specified terms and conditions”[1]. Thanks to this clause the work that have been done before is protected. By giving this definition it appears like an evidence to have this clause in a contract and even more in the Event industry as it’s an uncertain sector. However, thanks to the MADAM matric used to compare differences in each different contract we can observe that lot of contracts don’t protect very well both parties in case of termination. The event planner has to really take care about the use of contract’s termination clause.

Keywords: Cancellation clauseEvent, Music industry, Hospitality industry, Contract cancellation issue, Event planner, Performance contract.

INTRODUCTION

Event industry is composed of meetings, conferences, weddings, festival, charity and seminars. The event sector is one of the biggest that growing very fast and just second to construction. As reported by Statista, “Business-to-business (B2B) events industry revenue worldwide amounted to 30.3 billion U.S dollars in 2016, up from 29.3 billion a year earlier.”[2] According to Marketing Charts “in 2015, trade show and conferences are one of the top-3 sources byers turn to when researching a vendor’s products and services. Moreover, in the USA, between 2016-2026 meeting, convention and event planner are projected to raise faster than average as it will increase by 11%”[3].

Even if this is an attractive, growing and famous sector this industry is known to be an uncertain sector with something that always goes wrong. “The event sector involves also a lot money and time. In fact, budgets are one of the biggest challenges currently for event planners, followed by finding sponsors and attendee numbers.”[4]. Moreover, the high competition, huge risk, lot of partnership (venue, sponsorship, media, security, food and beverage) various clauses as bad weather or flight delays and transportation problem, clauses omits, non-payment, last minute change are few problems that usually happen when an event is organized and that involve to cancel it.  Good examples happen in 2009 and 2010, when the event sector had to face to an economy crisis that caused a lot of cancellation of meeting and events, involving significant financial losses. Unfortunately, some event planners were surprised by the extent of their liability probably because they were not well informed or simply complacent about cancellation terms in their contracts. Neither part of the contract wants to have a cancellation that’s why it’s important to take time to determine clearly clauses that are understood and accepted by both parties. To face the cancellation problem, the contract has to be beneficial to both parties.

Managing well the cancelation clause is related to the way to manage a project.  Understanding that it’s essential to have clauses that protect both parties if there is a cancelation event is essential. In fact, the owner and the contractor have to keep in mind that the contract has the simple goal to protect them from any possible cancelation and so they have to build a good relationship to implement cancelation clause. Having a contract with cancelation clause, will help the team organisation to create a sustainable project management process as they will be less stressful about « if something goes wrong ». In fact, as it’s an uncertain sector, the cancellation of an event can cause some delays, overruns, costs problem and then deteriorate the relation between contractor and owner. That’s why it’s important to understand how to manage cancellation in the event sector.

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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Chenu, L. (2019). The Issue of Cancellation Clauses in the Event Sector, PM World Journal, Vol. VIII, Issue V, June.  Available online at https://pmworldlibrary.net/wp-content/uploads/2019/06/pmwj82-Jun2019-Chenu-cancellation-clauses-in-the-events-sector.pdf

 


 

About the Author


Léa Chenu

Paris, France

 

 

Léa Chenu is a graduate student in the Project and Program Management and Business Development program at Skema Business School in France.

She has always been a strong entrepreneur with a strong desire to work worldwide. The creation of a junior association “i-Majine” when she was 14th years old showed her desire to undertake projects from A to Z.

Her numerous international experiences (gap years in Australia, Canada’ university…etc) gave her the opportunity to be more open-minded, to understand cultures’ differences, to solve problems easier and to become more innovative. Highly interested in project management and its main upcoming challenges, she is getting certified by PRINCE2 and AgilePM.

Léa is not only defined by professional experiences. She has also one principal passion: the Musical. She is passionate about dancing, singing and doing drama, and she has played in several shows. She also really loves artistic roller skating; she won the French team champion title in 2011.

She can be contacted at: lea.chenu@skema.edu and https://www.linkedin.com/in/l%C3%A9a-chenu/

 

[1] What is cancellation clause? definition and meaning. (n.d.). Retrieved from http://www.businessdictionary.com/definition/cancellation-clause.html

[2] 100 event statistics (2018 edition). (2018, November 8). Retrieved from https://www.eventmanagerblog.com/event-statistics#eventindustrystatistics

[3] 100 event statistics (2018 edition). (2018, November 8). Retrieved from https://www.eventmanagerblog.com/event-statistics#eventindustrystatistics

[4] 100 event statistics (2018 edition). (2018, November 8). Retrieved from https://www.eventmanagerblog.com/event-statistics#eventindustrystatistics

 

 

Worldwide shipping has no boundaries

 

STUDENT PAPER

By Zineb Lahreche

SKEMA Business School

Morocco and France

 


 

ABSTRACT

Nowadays inter-connected modern world, International trade became integral part of many Projects. In order to stay competitive, companies need to employ Global Project Manager with strong International transport knowledge and skills. The purpose of this research is to provide guidance and help to future Global Project Manager, so they can choose the best shipping option for the long-crossed distance goods they need to bring. The question arising is the following: “How can a Global Project Managers Determine the Best Shipping Solution”. Helped by multiple comparison tools we have considered all the existing options and kept narrowing our choice until we had enough justifications to choose the best alternative.

Keywords: International, Import, Trade, Maritime transport, Law, Incoterm, Liability, Risks, Contract of carriage by sea.

INTRODUCTION

“7bn”[1], this is the number of people in the world sharing very poorly distributed resources.

“149 400km2 of land and 360 700km2 of ocean, 30% soil, 70% water”[2] this is how the world looks. How can we re-distribute these resources equally? One potential solution: International trade of goods by sea.

As one of the most internationalized industries, Maritime transport plays a big role in the global economy. Industry laws and history have shed light on maritime transportation as “being the most predominant mode of transportation”[3]. Indeed, overland transportation has proven to be “slower, more costly and dangerous”[4].

Moreover, the fact that countries are not self-sufficient (meaning they cannot avoid penuries, high costs and other issues), makes import a need for the economy. Indeed, many domestic markets suffer from a lack of goods and services that might be abundantly available in other markets and at lower prices. Today’s globalization requires project managers to be able to bring goods and services from different countries to a single market. Import facilitates that while also saving time, money and energy.

Now let’s assume a Project Manager running a big Project in a remote African area needs to bring some bulky goods from another continent to achieve its project. For that he will need to undertake an import operation. To do so the Global Project Manager needs to conclude an agreement with the foreign supplier which is the contract.

Carriage’s contracts can come in various shapes and some of them might fit better others for a specific project. In Import and export operation’s legal frame we find sales contracts and transport contracts. The sales contract goal of negotiations is to reach an agreement which materializes the agreement determining the rights and obligations of the parties. This agreement facilitates the management of disputes related to the wrong interpretation of different legal systems and languages.

The sales contract must therefore be carefully prepared: it is concluded between 2 (natural or legal) persons located in different countries – the buyer and the seller – and come to finalize the negotiation.

There are infinite declinations of contract but all of them must include the selected MODE OF TRANSPORT as well as the applicable INCOTERM rule chosen.

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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Lahreche, Z. (2019). Worldwide shipping has no boundaries, PM World Journal, Vol. VIII, Issue V, June.  Available online at https://pmworldlibrary.net/wp-content/uploads/2019/06/pmwj82-Jun2019-Lahreche-worldwide-shipping-has-no-boundaries.pdf

 


 

About the Author


Zineb Lahreche

Paris, France

 

           

 Zineb Lahreche is a Master’s degree student in Project and Program Management and Business Development at SKEMA Business School in France. Born and raised in Morocco she experienced the international adventure at an early age. After she got her Baccalaureate at 18 she made the decision to move to France to keep on her university studies. From that moment she has chosen to seize new opportunities worldwide and has studied in South Korea and the United States as well.

She is currently completing her last year of studies and will be graduating in December of 2019. This year, she is furthering her education via of a distance learning mentoring course, under the tutorage of Dr Paul D. Giammalvo, CDT, CCE, MScPM, MRICS, GPM-m Senior Technical Advisor, PT Mitrata Citragraha, to attain Guild of Project Controls certification.

Zineb lives today in Paris, France and can be contacted at zineb.lahreche@skema.edu

 

[1] World Population Clock: 7.7 Billion People (2018) – Worldometers. (2018). Retrieved from http://www.worldometers.info/world-population/

[2] Elert, G. (n.d.). Area of Earth’s Land Surface – The Physics Factbook. Retrieved from https://hypertextbook.com/facts/2001/DanielChen.shtml

[3] Transportation Modes, Modal Competition and Modal Shift. (2018, August 10). Retrieved from https://transportgeography.org/?page_id=1731

[4] Methods of international transport. (2016, 13). Retrieved from http://www.exportiamo.it/aree-tematiche/12950/methods-of-international-transport/

 

 

Alternative Solutions for Construction Project Failure

and to Improve Project Execution Plan in India using MADMA

 

STUDENT PAPER

By Ankith Sathya Prakash Karkera

SKEMA Business School

Bangalore, India

 


 

ABSTRACT

The construction projects are increasing rapidly in every developing nation all over India. Executing the project phase is likely to be shown more like a work breakdown. It is a procedure that defines in what way, at what time, and by whom a correct Agenda or a set of tasks to be finished. “The purpose of managing the project execution plan is all about managing all the characters within the project plan as all the job should be done to build the definite project run towards success”[1]. In this paper, we have used the Multi-Attribute Decision Making analysis and with that the additive weighting technique to determine the alternative solution from the better solution to the least solutions that should be integrated into the project execution phase. Based on this analysis, the project manager should know more about the data assessing of the respective project with the strategic communication within senior managers, also to consider with an organizational culture and teamwork also by peer review during executing the project. Since the improvement of the project execution plan will be the best control document for completing the projects on time with client satisfaction.

Keywords: Causes, Project Failure, Inadequate planning, Insufficient training, Project execution, Lack of resources, Scheduling risks.

INTRODUCTION

India is the developing country over a distant future due to the lack of the most advantageous framework. “So, in order to come up with a same advantageous framework from the developed nations we should use the same standards that are being used by the developed nations”[2].

Refinery projects are long time projects and most the times it involves complicated engineering. For project management, such complicated output requires in adapting the top management techniques to ensure the outputs on time. “This project involves the complicated engineering and the project management environment, so this projects usually undergoes project delay with respect to time and cost”[3]. “In refinery projects, Engineering-Procurement- Construction contractors, material suppliers, and maintenance are major stakeholders, in this particular environment hazard management the choice can be done with inspecting and evaluating the risk that occurs in every phase of the project execution”[4].

According to Max Wideman, the project structure is all about comprising a project and their relations. The project success/ failure criteria are judged on the benchmark upon comparative achievement or breakdown of the project. “There are 3 basic set of criteria they are first, the funding business, proprietor or customer satisfaction, secondly, the old-style project management is unique of on phase, in economical or to the requirement and thirdly the project success”[5]. The project implementation plan will be the development of a professional event and also the estimated concise. This strategy will clique out an estimated plan towards supervision of the plan, illustrate all the strategies, stages and also the schedules those are going to be accepted. “The situation also defines the action in the connection between the materials outside the scope of major contract (the client’s whole project may consist of several contracts for supply of materials and maintenance both from outside the organization and also inside the customer’s association the situation that are processed and safeguarding agreements and by resources etc.) This will be done by the Project manager”[6]. “The development in the plan must judge in contradiction of project performance plan till the completion of the project and this plan must be altered and refined as required”[7]. The project performance plan will be the part of the wheel of life in a plan while a maximum of the work has done to produce the best outcome also the maximum time the project economical stage will be exhausted.

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To read entire paper, click here

 

Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Karkera, A.S.P.  (2019). Alternative Solutions for Construction Project Failure and to Improve Project Execution Plan in India using MADMA, PM World Journal, Vol. VIII, Issue V, June.  Available online at https://pmworldlibrary.net/wp-content/uploads/2019/06/pmwj82-Jun2019-Karkera-alternative-soluitons-for-construction-project-failure.pdf

 


 

About the Author


Ankith Sathya Prakash Karkera

France & Republic of India

 

 

Ankith Sathya Prakash Karkera, MSC in “Project and Programme Management and Business Development” at SKEMA Business School, Lille Campus. As a part of a key module “The International Contract Management” qualification requirement under the direct supervision of Professor. Paul D Giammalvo, PhD, CDT, CCP, MScPM, MRICS, GPM-m Senior Technical Advisor, PT Mitrata Citragraha, the course director and the professor Paul Gardiner, the program Director, this student paper has been produced with the purpose of getting it published with The PM World Journal. He graduated from the Visvesvaraya Technological University, Belgaum, Karnataka, India and holds a bachelor’s degree in Mechanical Engineering. He has worked at SITAS as a Non-Destructive Testing (NDT) practitioner in the year 2016 and also worked at Plant Tech Industrial Services Limited as a Project Coordinator from 2017 to 2018. He has a background in Project Management. He speaks fluent English, Hindi and basic French.

Ankith Sathya Prakash Karkera can be contacted at ankith.karkera@skema.edu

 

[1] Kuldeep A Pandit, P.P. Bhangale (09 December 2015). Major elements of project execution planning for construction of buildings. Retrieved from  https://www.irjet.net/archives/V2/i9/IRJET-V2I976.pdf

[2] Asif Equbal, Rajeev Banerjee, Zishan Raza Khan, Raj Bandhu Dixit (March 2017). Construction disputes in construction work sites and their probable solutions. Retrieved from https://www.iaeme.com/MasterAdmin/uploadfolder/IJCIET_08_03_007/IJCIET_08_03_007.pdf

[3] P.M.Deshpande. Singh (October 2016). Analysis refinery project risk with composite factor method. Retrieved from https://www.researchgate.net/publication/312159132_Study_and_Analysis_of_Refinery_Project_Risk_with_Composite_Factor_Method

[4] MSc Thesis- Harshal V Patil (26 August 2016). Analysis of the refinery project execution strategy from an organisational effectiveness perspective. Retrieved from https://repository.tudelft.nl/islandora/object/uuid:4f62f38a-63bc-4dfd-80b9-d857ab4cde79/datastream/OBJ/   

[5] Max Wideman comparative glossary. Projectnet Glossary, April 1997, on the website of the UK publication Project Manager Today, Nordic Project Management Terminology, NORDNET, Reistad Offset, Oslo, 1985. Retrieved from http://www.maxwideman.com/pmglossary/PMG_P20.htm  

[6] Kuldeep A Pandit, P.P. Bhangale (09 December 2015). Major elements of project execution planning for construction of buildings. Retrieved from  https://www.irjet.net/archives/V2/i9/IRJET-V2I976.pdf 

[7] Dr.Rajiv Bhatt, Abhishek Shah, Prof. J J Bhavsar. (28 July 2015). Ranking of causes of disputes and use of dispute resolution methods for the construction industry in Gujarat. Retrieved from https://www.slideshare.net/abhishekshah798/ranking-of-causes-of-disputes-and-use-of-dispute-resolution-methods-for-construction-industry-in-gujarat-during

 

 

 

Consulting Contracts

What are the best Confidentiality Clauses?

 

STUDENT PAPER

By Lise Bouley

SKEMA Business School

Paris, France

 


 

ABSTRACT

The consulting profession is becoming more and more widespread in order to meet a growing demand from the companies all around the world. However, a central notion stands out in this area: confidentiality. Indeed, the consultants work directly with very sensitive data both on the company in which they operate but also on their employees. The fundamental aim of this research is to see if and how is it possible to protect as much as possible to avoid any leakage of private data. To do so, this paper establishes if there are key clauses to have in a non-disclosure agreement to reduce the probability of a breach. It also establishes is clauses can fully protect a company. The obtained results have shown that they are key clauses, however, if it can ensure you damages, it cannot ensure that there will be no leak at all.

Keywords: Confidentiality, consultant, consulting, clauses, contracts, nondisclosure agreement, secret data, secrecy agreement

INTRODUCTION

“The consulting profession is less than a century old, and yet, it is nowadays an indispensable and widespread occupation”.[1]“Consulting is the fact to provide an expert analysis to a client for a fee and using a contract.”2 “As a consultant, you must be an expert and a strategist, the consultant seeks solutions to improve the functioning of companies, in areas such as organization, customer relations, human resources, information systems, the environment, etc.”3 Companies entrust more and more their development projects4 to consulting firms as it is good to have an expert and/or outside view or opinion. They therefore employ specialists in fields as varied as IT, e-commerce, organization, human resources, business development, taxation, logistics… This is why the greatest asset4 of a consulting firm is their employees. Indeed, as a service company, all your competencies rest upon the knowledge and expertise of your consultants. The consultant’s work begins with the analysis of the existing (operation of services, information circuits, etc.). After making a diagnosis, he advocates solutions and monitors their application. In addition to his economic and technical skills, the consultant has many qualities: he listens, transmits his knowledge, persuades.

Knowing that you employ externals companies and people, you have to make sure that the data of your own company and employees is safe. In return, as a consultant manager, you have to make sure that confidentiality is a key element in all portfolio of projects4. Indeed, when we are dealing with advisory companies, it is very common, if not essential, that they have access to sensitive data about the company and the employees. And this in order to better understand and comprehend the work environment of each company as well as its values, vision and general atmosphere. This same data could jeopardize the reputation of employees and the company. Similarly, these data may be of value to direct or indirect competitors of the company. Indeed, today, it is about always being at the forefront and innovative, whether on the IT aspect, but also managerial or corporate responsibility for instance. All this to both attract as numerous as employees and stakeholders possible, but also to ensure the sustainability of the company. In addition, the consultants you employ can work or work for competitors in your industry. It is therefore important to always make sure that your work and data are kept confidential so that no leak can occur.

In order to ensure a relationship of trust between the two parties, a contract must be used, and in this particular case a confidentiality clause must be included in the contract. Make sure that the contract has a strong confidentiality clause ensures that the project and the relationship between the two parties will go well. In this case, the company protects itself from any leakage or disclosure of sensitive and private information. The contract is a category of legal act intended by a person for the purpose of creating an obligation towards another person, who accepts it. It’s an exchange of consents. In other words, a contract protects each party involved. This builds a sense of trust between the two parties and ensures that none of them will be harmed.

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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Bouley, L. (2019). Consulting Contracts: What are the best Confidentiality Clauses? PM World Journal, Vol. VIII, Issue V, June.  Available online at https://pmworldlibrary.net/wp-content/uploads/2019/06/pmwj82-Jun2019-Bouley-best-confidentiality-clauses-for-consulting-contracts.pdf

 


 

About the Author


Lise Bouley

Paris, France

 

 

 

Lise Bouley is a graduate student in Project and Program Management and Business Development at Skema Business School. Since her youngest age, she has had a strong entrepreneurial mindset and a desire to work worldwide. Her numerous international experiences (internships and exchange semester) gave her the opportunity to develop adaptability and to become a confident problem solver. Being open-minded and world-oriented increased her innovative skills. Highly interested in project management and its main upcoming challenges, she is getting certified by PRINCE2 and AgilePM.

Lise is not only defined by professional experiences. She has also several hobbies, cooking and oenology, she has been president of the oenological club of her business school. She loves to travel the world and discover new fields.

Lise Bouley can be contacted at: lise.bouley@skema.edu or https://www.linkedin.com/in/lise-bouley/

 

[1] Confidentiality Sample Clauses. (n.d.). Retrieved from https://www.lawinsider.com/clause/confidentiality

2 What is consulting? definition and meaning. (n.d.). Retrieved from http://www.businessdictionary.com/definition/consulting.html

3 What is consulting? definition and meaning. (n.d.). Retrieved from http://www.businessdictionary.com/definition/consulting.html

4 see table “Definition and example of key words” By Author

 

NGOs and Companies

How to make a partnership work?

 

STUDENT PAPER

By Clémence David

SKEMA Business School

Paris, France

 


 

ABSTRACT

As the number of NGOs evolve in each field and in each country, the need for project management is these organizations have increased. Especially when they are partnering with companies? The fundamental aim of this research is to understand how to contribute setting up a fruitful partnership and what is it exactly and is there any other options for an NGO when the need of a partnership with companies becomes crucial. The paper ran a literature review on recent research to assess the main challenges with several types of contracts or agreement. Finally, the paper analyzed how the element of partnership contracts or agreement can contribute to project management performance. The obtained results have shown that NGOs have different options regarding contracting out with companies that could improve performance management but also have better results in a long-term partnership.

Keywords:        Contract, NGO, Company, Social Impact, Main Goals, Settlement of Dispute, Financial Issue, Liabilities

INTRODUCTION

Since the end of the ’90s, partnerships between NGO and Companies have developed and become real issues. This situation is due to the emergence and the increase of the problems in the social and environmental contexts and thus places NGOs and companies as actors of change. An example in 1992 the United Nations Conference on the environment and Development held in Rio de Janeiro, Rio earth summit that “partnerships are key to sustainable development”[1]

It is important to define what a partnership is an especially a partnership between an NGO and a company  According to the documental case “Emerging opportunities for NGO-business partnerships, a partnership is “Are those relationships that establish a non-statutory collaboration between organizations from different sectors (business, government, and civil society). Such partnerships are typically put in place to achieve sustainable development goals at strategic and/or operational levels.”[2]

Figure 1: “The different types of a contract between NGO and Companies”[3]

Who are the stakeholders in a partnership between an NGO and a company and what is their role in a partnership?

 

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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: David, C. (2019). NGOs and Companies: How to make a partnership work? PM World Journal, Vol. VIII, Issue IV (May).  Available online at https://pmworldlibrary.net/wp-content/uploads/2019/05/pmwj81-May2019-David-NGOs-and-Companies-partnership.pdf

 


 

About the Author

 


Clémence David

Paris, France

 

Clémence David is a 22 years old French student (from the south of France), currently pursuing a Master of Science degree in Project and Program Management and Business Development at SKEMA Business School. Being deeply interested in NGOs and humanitarian projects, she has always been involved in associations by volunteering, be it in collection and food aid associations, or more recently by being a member of the board of the humanitarian association of her school: HOPE.  Her different professional and personal experiences have allowed her to develop qualities, attributes that represent her today such as openness, the spirit of synthesis and her joy of life.

Clémence can be contacted at: clemence.david@skema.edu and https://www.linkedin.com/in/cl%C3%A9mencedavid95b656ba/

 

[1] Sylvaine Poret. (2014). Corporate-NGO partnerships in CSR activities: why and how? Retrieved from https://hal.archives-ouvertes.fr/hal-01070474/document

[2] Accenture Development Partnerships, The Partnering Initiative, & World Vision. Retrieved from   http://www.thepartneringinitiative.org/wp-content/uploads/2014/08/Emerging-opportunities-for-NGO-business-partnerships.pdf

[3] Association CLER. (2013, 2). Les différentes formes de partenariats entre association et entreprises? Retrieved from https://fr.slideshare.net/AssociationCLER/les-diffrentes-formes-de-partenariats-entre-association-et-entreprises-23784173

 

 

How to solve landlord-tenant disputes

 

STUDENT PAPER

By Elsa Munsch

SKEMA Business School

Lille, France

 


 

Abstract

The past few years, landlord-tenant disputes increased significantly. Therefore, the goal of this paper is to analyze the alternatives that allow landlords and tenants to save time and money. Moreover, most of conflicts don’t require to go to Court so it is relevant to look at the alternatives to avoid such a loose of time and money. We found out several alternatives: prevention, mediation, negotiation, expert determination, arbitration… Then, we compared them using a Multi-Attribute Decision Making and ranked them from best to worst. The findings of this paper are that prevention through appropriate clauses and mediation are the best alternatives to solve landlord-tenant disputes. Indeed, those both alternatives suit both stakeholders’ expectations and prevent most conflicts.

Key words:    Controversies, liability insurance, host protection, property damage, sublease agreement, clauses, rentals, hotel industry, safety, injury, process, tenant, amount, legal troubles, dispute

Introduction

Have you ever dreamt to turn your free space into a real investment opportunity? Have you ever dreamt to earn money while you are on holidays with your family?

A lot of people felt this trend coming in 2008 and have rented their extra room or their second house. Basically, the concept is quite simple: the platform connects travelers with local hosts in over 180 countries all around the world. Incredible. People just need to post some pictures of their place, give some details about the location, the availability, the price and even their house rules to be able to rent out their space so people can then book online if the rental fits with what they are looking for. Besides the creation of social links, hosts are pleased to earn extra money only by providing their free space into the platform[1].

The Airbnb company, the leader of the new sharing economy is indisputably one of the greatest hyper-growth start-ups of these past few years. They succeeded in persuading “strangers

to sleep in one another’s homes” and then the company “became a $25 billion company” in less than 10 years[2]. This is such an impressive story.

Besides people who are making real money opportunities with Airbnb, Airbnb is facing some controversies[3]… Indeed, the hotel industry sees Airbnb as “Illegal hotels” that steal their clients because hosts are providing cheap accommodation in the heart of cities[4]. Therefore, they have more difficulty to rent their rooms.  Moreover, hotels have to apply for a hotel permit while Airbnb do not comply with the same rules and do not pay as much taxes as the hotel industry do.

If travelers are worrying about the existence of fire safety in the place they are renting, hosts are worried about the real value of the Airbnb liability insurance. It most cases, travelers respect the place and do not break any rules but it can happen that some of them are not really cautions and don’t take care of the space they rent as they do. To avoid those kind of problem, Airbnb provides them a Free Host Protection Insurance for every booking[5].

To have a better understanding of what hosts are struggling with, it is relevant to use the 5 Whys:[6]

More…

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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Munsch, E.l (2019). How to solve landlord-tenant disputes, PM World Journal, Vol. VIII, Issue IV (May). Available online at https://pmworldlibrary.net/wp-content/uploads/2019/05/pmwj81-May2019-Munsch-how-to-solve-landlord-tenant-disputes.pdf

 


 

About the Author

 


Elsa Munsch

Lille, France

 

 

 

Elsa Munsch is a PGE student from SKEMA Business School with extensive international experience. She lived during one year in Raleigh, North Carolina, USA. Now, she is willing to work in sales and that is why she is doing the Msc “Project and Programme Management & Business Development”.  During her education, she had done several internships in companies such as Maison Martin Margiela as sales assistant and Bellota-Bellota as purchaser assistant and she will be starting a 6-months internship as business developer at L’Oréal in January. Passionate about new cultures, she went to Nepal for a humanitarian trip. She is able to speak French, English, Spanish and basic Chinese.  Finally, she is currently working on PRINCE2 and AGILE PM certifications.

Elsa can be contacted at elsa.munsch@skema.edu or via her Linkedin profile: https://www.linkedin.com/in/elsamunsch/

 

[1] Airbnb – Destinations locales pour une communauté mondiale; Retrieved from: https://www.airbnb.fr/how-it-works

[2] Biz carson (02/23/16) – Business Insider – How 3 guys turned renting an air mattress in their apartment into a $25 billion company; Retrieved from: https://www.businessinsider.com/how-airbnb-was-founded-a-visual-history-2016-2?IR=T

[3] Thomas Richman (06/22/16) – Legal Vision – Dispute Resolution in the Sharing Economy; Retrieved from: https://legalvision.com.au/dispute-resolution-in-the-sharing-economy/

[4] Will Coldwell (07/08/14) – The Guardian – Airbnb’s legal troubles: what are the issues? Retrieved from: https://www.theguardian.com/travel/2014/jul/08/airbnb-legal-troubles-what-are-the-issues

[5] Airbnb – Airbnb Liability Insurance; Retrieved from: https://learnairbnb.com/airbnb-liability-insurance/

[6] Airbnb – What is the resolution Center? Retrieved from: https://www.airbnb.com/help/article/767/what-is-the-resolution-center?ibbe=0

 

 

Manage a dispute caused by delivery issues

in the online shipping industry between an online seller and a customer

 

STUDENT PAPER

By Marion Beghain

SKEMA Business School

Paris, France

 


 

ABSTRACT

The online business permit to the world to buy a product from a country and be delivered in another one. However, a dispute between an owner and contractor in this area frequently happens caused by delivery issues. A dispute in this area comes from a claim of the customer generally. This issue can impact the performance and the image of the company. Moreover, resolve a dispute can take time, and it’s expensive. In this paper, by using different documents, we discover nine feasible alternatives to resolve a dispute. Combing with eight relevant criteria, we identify that prevention is the best solution to avoid a reduce the effect of a dispute. Following that, thanks to the additive weighting technique, negotiation is the second-best solution. These two different alternatives assembled would be the most efficient way to solve a dispute with effectiveness.

Keywords:       Consumer Dispute, Online Transactions, Online Shipping, E-commerce, Complaint, Alternative Dispute Resolution (ADR), Online Dispute Resolution (ODR), Prevention, Negotiation, Mediation, Arbitration, Negotiation

INTRODUCTION

Each day, the technological advance pushes the world to be in a perpetual evolution. A new way of business is born thanks to the technology in 1979. Michael Aldrich invented the online transactions. Few years after that, Amazon and eBay opened they first e-commerce website in 1995.[1] Nowadays a consumer can buy whatever he wants online from a seller. It can be an electronic device, clothes, books… anything he wishes. In 2017, the global market of e-commerce represented 1 800 billion euros. The activity has continued to explode and has grown its business by 17% compared to 2016[2].

However, the seller and the buyer are not the only two actors. It’s important to notice that a third part appeared, the transport company. In the online sales industry, a single project is to sell a good online to a consumer and engaged a transport company who will transport the product from a point A to a point B (the consumer) without any damaged and deliver it on time. The transport and the conditions have been agreed between the seller and the transport company. The transport company has a specific schedule to respect, some deliverables, a budget and quality constraint. On the program level, we can talk about multi-project program in this sector[3]. An online sales company need to manage all his deliveries around the world, coordinated them to save costs, time and to respect all the deliveries dates requested by the buyers. The projects have common traits; the goal is to achieve synergies and to benefit from them. Finally, the portfolio of assets in this business will be first the Information Asset. The buyer has access to online information about the product and after the sale, he can track his delivery. Following that, there are human assets, that the people who prepare the package for example. And finally, there are physical assets like the machines used to transport the goods.

In this business, two types of contracts exist. The first one is the contract made between the seller and the customer. The seller must deliver a good at a precise date or within the time indicated to the consumer[4]. Following that, another contract exists between the seller and the shipping company. The shipping company must deliver a good to a consumer at a special date or within the time indicated by the seller. From this last contract, the seller expects performance in terms of delivery and management of the time from the transport company.

The E-commerce sector is growing every year and many services linked to the online shipping continues to be added and changed. For example, once ordered, a customer can choose to be delivered at home, in a store or a relay point. The price of the delivery will change regarding his choice. Nevertheless, since the creation of this online business, the e-commerce world has seen disputes between sellers and buyers appeared too. Following an online shipping, the buyers can make a complaint regarding one of the services provided by the seller or even the good itself.

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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Beghain, M. (2019). Manage a dispute caused by delivery issues in the online shipping industry between an online seller and a customer, PM World Journal, Vol. VIII, Issue IV (May).  Available online at https://pmworldlibrary.net/wp-content/uploads/2019/05/pmwj81-May2019-Beghain-manage-dispute-in-online-shipping.pdf

 


 

About the Author

 


Marion Beghain

Paris, France

 

 

 

Marion Beghain is an enthusiastic PGE student in SKEMA Business School following the MSc Program and Project Management & Business Development. (PPMBD) She was previously graduated from a Bachelor of Management in 2017 from Toulouse Business School. In 2017, she worked for the company “Wine & Business Club” as a project manager assistant in Paris in the luxury event sector. She also had been involved in few associations at her school like HOPE (Humanitarian Organisation Promoting Equity) by working on a project in Cambodia and Brazil. And in Shoot’In (photography association) by working on the project “Shoot’In Pro”. In 2018, she organized with other students two charity Gala for her school.

She lives in Paris, France and can be contacted at marion.beghain@skema.edu

 

[1] L’Histoire du E-commerce: un marché en constant évolution. (2017, August 2). Retrieved from https://www.twenga-solutions.com/fr/insights/histoire-e-commerce/

[2] Mazars. (2017). Forte accélération du e-commerce dans le monde, un marché évalué à 1 800 milliards d’euros, en hausse de 17% en 2017. Retrieved from https://www.mazars.fr/Accueil/News/Communiques-de-presse/Etude-E-commerce-risques-et-opportunites-en-2017

[3] GUILD OF PROJECT CONTROLS COMPENDIUM and REFERENCE (CaR) | Project Controls – planning, scheduling, cost management and forensic analysis (Planning Planet). (n.d.). Retrieved from http://www.planningplanet.com/guild/gpccar/introduction-to-managing-project-controls

[4] Sfez, B., & Deleporte, B. (2014, June 19). E-commerce: les nouvelles obligations légales nécessitant une mise en conformité des sites web. Par Betty Sfez et Bénédicte Deleporte, Avocates. Retrieved from https://www.village-justice.com/articles/commerce-les-nouvelles-obligations,17180.html