in MTN-Yemen Company
FEATURED PAPER
Wael Alaghbarii, Basel Sultanii and Adeeb A. A. Mohammediii
i. Assoc. Prof. of Architectural Studies and Project Management, Faculty of Engineering, Sana’a University, and International University of Technology Twintech (IUTT), Yemen. (Corresponding Author; wael.aghbari@gmail.com)
ii Assoc. Prof. of Project Management, Faculty of Engineering, Prince Sultan University, Riyadh, Saudi Arabia.
iii. MTN-Yemen Telecom Co., Sana’a, Yemen.
ABSTRACT
Telecom companies make a huge investment in telecom projects, which reflects the factual need for creative project’s management. MTN-Yemen use generic project model which has shortcomings in achieving the company’s ideal objectives and affect the reputation of the company in local market. This paper is to identify the issues and proposition in performance, and subsequently to explore the applicability of using Six Sigma into PM through using DMADV improvement methodology model. Data collected by unstructured interviews, survey questionnaire with PM employees and consultants in the PM department and site rollout projects documentation files. The study outcomes recommend the DMADV method as a good technique used to reduce the errors, adjust and strengthen the processes and performance of site rollout projects management. Also, the project assurance team would contribute positively in the fulfilment of site rollout projects objectives. And it will provide MTN-Yemen significant roles to achieve the company’s objectives.
Keywords: MTN, Six Sigma, DMADV Method, Site Rollout, Project Management (PM), Telecom, Yemen
- INTRODUCTION
Telecommunications service is considered as one of the most important supporting services. It plays a vital role in the economy and society through its productivity outcomes (Venkatram & Zhu, 2012). Telecommunication sector is one of the most encouraging sectors in Yemen for business investment. A modern study demonstrates that Yemen’s telecom companies are growing more quickly in comparison to the other telecom companies in Arab countries. The mobile telecommunications sector in Yemen comprises of one public CDMA Sector supplier (Yemen Mobile) and three GSM privately owned businesses (Sabafon, MTN and Y) (Al-Mamary, 2015).
Figure (1) shows the mobile phone market and the cellular networks operating lines by the four companies in Yemen in 2013 (Halewood & Decoster, 2017).
Figure (1): Numbers of subscribers in the mobile industry between 2005 -2013 (Al-Mamary, 2015)
The number of mobile phone subscriptions had increased five-fold from 3 million in 2006 to 16 million in 2016, leading to an almost 56.9% penetration for a population of about 28 million. Still, the mobile penetration rate is one of the lowest in the Middle East and North Africa (MENA) region. According to World Bank data, the number of mobile phone subscriptions was 15,297,789 mobile phones in 2018 which is 54% of the total population of Yemen see Figure (2).
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How to cite this paper: Alaghbari, W., Sultan, B. and Mohammed, A., (2021). Using Six Sigma (DMADV) Method to Improve Site Rollout Projects in MTN-Yemen Company; PM World Journal, Vol. X, Issue II, February. Available online at https://pmworldlibrary.net/wp-content/uploads/2021/02/pmwj102-Feb2021-Alaghbari-Sultan-Mohammed-six-sigma-to-improve-site-rollout-projects-in-MTN-Yemen.pdf
About the Authors
Assoc. Prof. Wael Alaghbari
Sana’a University, and
International University of Technology Twintech- IUTT
Sana’a, Yemen
Dr. Wael Alaghbari is an Assoc. Prof. of Architectural Studies and Project Management in the Architectural Department, Sana’a University. He obtained his B.Sc. in Architectural Engineering (the 1st with the honour degree) in 1995. Then in 2005, he obtained his M.Sc. in Project Management in 2005 and PhD in architectural Studies in 2010 from University Putra Malaysia. Additionally, Dr. Alaghbari is the chief editor of the Journal of Engineering Sciences and he is an editorial board member and reviewer for many international journals. Dr. Alaghbari has very good experience in academic and consultancy works in architectural Eng., urban studies, housing and construction management for more than 20 years. Currently, he is the President of the International University of Technology Twintech – IUTT (private university). Contact with Dr. Alaghbari via e-mail; wael.aghbari@gmail.com
Assoc. Prof. Basel Sultan
Prince Sultan University,
Riyadh, Saudi Arabia
Dr. Basel Sultan is an Assoc. Prof. at the Engineering Management Department, College of Engineering, Prince Sultan University. He obtained his Bachelor and Master’s degrees in Civil & Structural Engineering from the United Kingdom and was awarded a PhD in Project Management from Queensland University in Australia. Dr. Sultan was an Assistant Professor, Civil Engineering School, Faculty of Engineering, Sana’a University, Yemen, 2006-2013. Course topics include Project Management, Engineering Contracts and Building Specifications, Building Technologies and Sustainable Development. Introduced a new topic of study in sustainable construction. Moreover, he worked as a Senior Consultant in Sana’a, Yemen, until 2010. He was providing consulting services to local companies, as well as, taking the lead in estimating and putting forward the commercial & technical proposals for many major petroleum projects. Dr. Sultan was the chief Editor of the Journal of Engineering Sciences between (2012-2014). Contact with Dr. Sultan via e-mail; basel.sultan@psu.edu.sa
Eng. Adeeb A. Abdullah Mohammed
MTN-Yemen Telecom Co.,
Sana’a, Yemen.
Eng. Adeeb Mohammed is working as a project manager at the Technical Department, MTN- Yemen Telecom Company. He obtained his B.Sc. in Telecommunication Engineering, Faculty of Engineering, Sana’a University. He obtained his MBA in 2016 from Open University Malaysia Contact with Eng. Adeeb via e-mail; Adeeb.salihi@gmail.com
