The Healers of Healthcare System


AI and Project Management in Healthcare


Future of Healthcare and Artificial Intelligence (AI):

Practical Insights and Diverse Perspectives on AI in Healthcare Project Management



By Dr. Deepa Bhide, MBBS, DCH, PMP

Hyderabad, India


AI is augmenting human expertise to provide real-time insights and decision-support tools, revolutionizing healthcare delivery and transforming how medical professionals diagnose, treat, and interact with patients. However, integrating AI into clinical ecosystems raises concerns about the technology’s authenticity. Exploring the challenges and opportunities of incorporating AI into clinical medicine is essential to address these concerns.

While, at least as of now, there is limited experience with AI-enabled tools in day-to-day work, HCPs recognize the potential benefits of AI in improving patient outcomes and increasing efficiency. While highlighting the potential of AI as a tool, there are concerns about using it and the need for effective human-machine collaboration. The article provides diverse perspectives on AI in patient care settings from healthcare providers at the heart of delivering care. In addition to its value in understanding the expectations of this critical stakeholder group, the article contributes to improving our understanding of the project management requirements of projects related to AI in healthcare.

Let’s discuss this with a group of healthcare providers (HCPs) to gain insight into their experiences and perspectives on AI-driven clinical practice, outlook on AI and project management, and food for AI.

Healthcare Providers – Key Stakeholders in AI in Healthcare

Excerpts of interviews with the following healthcare professionals:

Dr. Milind Pande MBBS, DO, FRCS, F.R.C.Ophth, Cert LRS, Founder & CEO CustomLensAi  – Consultant Ophthalmic Surgeon and Medical Director,  UK

Sharvari Adams, DO Obstetrics and Gynecology, PGY-III, Cape Fear Valley Medical Center, Fayetteville, North Carolina, USA

Mallika Sengupta, 4th-year medical student at King’s College, London, and Darent Valley Hospital, Dartford, Kent, UK.

Dr. Aniket R Desai, Consultant ICM, Fellow of CICM (College of Intensive Care Medicine, Australia and New Zealand)

Dr. Milind Bhide, Pediatrician and Neonatologist, Hyderabad, India

Also, about 19 physicians from my clinical group spread across the globe

Q 1:    What is your experience using AI in your practice (if/as relevant)?

Dr. Pande, an eminent Ophthalmologist, founder, and CEO of CustomLens Ai, said his venture focuses on making premium vision outcomes easier for cataract and refractive lens surgery. “Despite technological improvements, cost reduction, and millions of dollars and innumerable hours spent on training doctors, we are addressing an unmet need of lack of good, unaided vision outcomes after cataract surgery. We should have a beta product available in the first quarter of 2024, leading to a limited launch to specialist surgeons and aim for a full commercial launch in late 2024 or early 2025,” he added.

Dr. Bhide, a Pediatrician, was part of a validation study during a chatbot installation in a 200-bed multi-specialty hospital. He was curious how the chatbot would support his and the hospital’s mission.

“We had a lot to learn. The social and preventive care department at my institute had rolled out a tuberculosis screening program at the local community hospital, and it was an interesting project. I was surprised that the AI application integrated into the image readers could flag an abnormal X-ray within minutes. We were then asked to call these subjects back for further testing. I thought this was quick and neat,” Mallika Sengupta, a medical school student, mentioned.

Summary: From the HCPswho responded, there was limited or nil experience in using AI-enabled tools in day-to-day work. They were undoubtedly aware of the technology and knew its promises to the world of patient care.

Q 2:    What do you think of AI and the diagnostic decision-making process – the heart of a healthcare organization’s value delivery to the stakeholders?


To read entire article, click here

Editor’s note: This series is by Dr. Deepa Bhide, a practicing pediatrician with additional experience in information technology and project management. Her 2023 series of articles introduced readers to a range of important issues related to programs, projects and PM in healthcare.  In this new series, Dr. Bhide will interview experienced healthcare, IT and project professionals around the world to reflect on the impact of artificial intelligence on global healthcare. Learn more about Dr. Bhide in her author profile at the end of this article. To read previous works by Dr. Bhide, visit https://pmworldlibrary.net/authors/dr-deepa-bhide/

How to cite this paper: Bhide, D. (2024). The Healers of Healthcare System: AI and Project Management in Healthcare, Future of Healthcare and Artificial Intelligence (AI): Practical Insights and Diverse Perspectives on AI in Healthcare Project Management, series article, PM World Journal, Vol. XIII, Issue II, February. Available online at https://pmworldlibrary.net/wp-content/uploads/2024/02/pmwj138-Feb2024-Bhide-healers-of-healthcare-and-AI-series-2.pdf

About the Author

Dr. Deepa Bhide

Hyderabad, India


Dr. Deepa Bhide, MBBS, DCH, PMP, has over 20 years of professional experience where she has blended medical practice and research with IT and Project Management. She juggles consulting, training, and operations and is proficient in clinical medicine, project management, and healthcare information technology. Starting her career as a medical practitioner, she has worked with varied organizations before her current stint as director and clinical expert for Inventurus Knowledge Solutions.

Deepa’s growing interest and work in these areas, born from her day-to-day patient interactions, helped her view Project Management as a backbone of progressive healthcare. Her paper on “Patient Care – A Project Management Perspective” has received global recognition and acclaim. With a physician background as a solid foundation to leverage IT/PM skills and knowledge, Deepa has blended her broad-based experience and learnings to present a unified, holistic, and wholesome view of Project Management and Healthcare, a cross-domain confluence. Through various webinars, events, talks, and writings across platforms, Deepa has been an evangelist in championing global project management during the COVID-19 pandemic.

A Gold medalist from Osmania University for standing First in the MBBS course, she pursued her DCH in Pediatrics and Child health. Deepa has served various roles in local and global Project Management Institute (PMI) regions. She remains actively engaged with PMI and has been a participant and speaker for various national and global meetings and online events.

Deepa lives in Hyderabad, India, and loves traveling, singing, and experimenting with global cuisine. She can be contacted at deepa.bhide@gmail.com.

To view other works by Dr. Bhide, visit her author showcase in the PM World Library at https://pmworldlibrary.net/authors/dr-deepa-bhide/