What is ChatGPT?


and how will it impact project management?



By Lawrence Reid, PMP, CBAP, CSM, DTM

Texas, USA


By the end of this session, you should understand:

  • What ChatGPT is
  • How it will impact Project Management
    • Some key opportunities
    • Some key risks

What is ChatGPT?

ChatGPT was created was by OpenAI https://openai.com/

“We’ve trained a model called ChatGPT which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer follow-up questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests.”

ChatGPT is currently on the 4th generation and offers a free version during the research preview. They also offer a paid version that allows live interaction from your application through Application Programmer Interface (API) calls.

ChatGPT stands for Generative Pre-Trained Transformer. Generative means that the responses are generated from vast amounts of public information instead of looking up pre-canned responses.

There are many technical steps on how AI works which are beyond the scope of this discussion. Here is a link to OpenAI’s blog for more information. https://openai.com/blog/chatgpt


There are more limitations listed in the blog. The key points include:

  • ChatGPT sometimes writes plausible-sounding but incorrect or nonsensical answers.
  • ChatGPT is sensitive to tweaks to the input phrasing or attempting the same prompt multiple times.
    • The responses may also change over time as the model learns new materials.
  • We’re using the Moderation API to warn or block certain types of unsafe content, but we expect it to have some false negatives and positives for now. 

Getting Started

Create you free account at OpenAI https://openai.com/

Open the chat window Chat.OpenAI.com, and start your first chat with one of these examples or start with a question of your own.


To read entire paper, click here

Editor’s note: Second Editions are previously published papers that have continued relevance in today’s project management world, or which were originally published in conference proceedings or in a language other than English.  Original publication acknowledged; authors retain copyright.  This paper was originally presented at the 15th UT Dallas PM Symposium in May 2023.  It is republished here with the permission of the author and conference organizers.

How to cite this paper: Reid, L. (2023). What is ChatGPT and how will it impact project management? Originally presented at the 15th University of Texas at Dallas Project Management Symposium in Richardson, TX, USA in May 2023; PM World Journal, Vol. XII, Issue VII, July.  Available online at https://pmworldlibrary.net/wp-content/uploads/2023/07/pmwj131-Jul2023-Reid-what-is-ChatGPT-and-how-will-it-impact-project-management.pdf

About the Author

Lawrence Reid, CBAP, CSM, DTM, PMP

Texas, USA


 Lawrence Reid is a Customer Relationship Management (CRM) specialist with over twenty years of experience in business analysis, project management, implementation, customization, and integration for companies in the aerospace, financial services, manufacturing, and medical industries. Mr. Reid presented at the PMI Symposium and IIBA’s Building Business Continuity conferences on CRM in the Age of Artificial Intelligence.

Lawrence earned a bachelor’s degree in Finance from the University of Texas, Arlington, and certificate of Financial Planning from Southern Methodist University. Lawrence obtained the Certified Business Analysis Professional (CBAP), Distinguished Toastmasters (DTM), Project Management Professional (PMP), and Certified ScrumMaster (CSM) designations. He is a member of the Dallas and the Fort Worth PMI Chapters.

He can be contacted at Lawrencer@thenationalcouncil.org