The Project Manager’s Communication Toolkit



Book Title:  The Project Manager’s Communication Toolkit
Author: Shankar Jha
Publisher: CRC Press
List Price: $94.95 (less on Amazon)
Format: Hard cover, 200 pages
Publication Date: 2010
ISBN: 978-1-4398-0995-2
Reviewer:  Susan Baldwin, PMP
Review Date:  April 2024


“The Project Manager’s Communication Toolkit” by Shankar Jha is a great resource for project managers seeking to enhance their communication skills in today’s fast-paced and complex business environment. With a wealth of practical advice, insightful strategies, and real-world examples, Jha equips readers with the tools necessary to navigate the challenges of project communication successfully.

Overview of Book’s Structure

The book is structured systematically, guiding readers through each stage of the communication process, from planning and drafting messages to delivering presentations and handling difficult conversations. Jha provides practical frameworks and templates that project managers can adapt to their specific contexts, saving time and effort while ensuring clarity and effectiveness in communication.


One of the standout features of this book is its holistic approach to communication, encompassing not only verbal and written communication but also nonverbal cues, emotional intelligence, and stakeholder management. Jha emphasizes the importance of understanding the diverse needs and perspectives of stakeholders and tailoring communication strategies accordingly, fostering collaboration and buy-in throughout the project lifecycle.

Highlights: What I liked!

Jha’s writing style is clear, concise, and engaging, making complex concepts accessible to readers of all levels of expertise. Real-life anecdotes and case studies further enrich the text, illustrating key principles in action and reinforcing their relevance in the real world.


To read entire Book Review, click here

How to cite this review: Baldwin, S. E. (2020).  The Project Manager’s Communication Toolkit, book review, PM World Journal, Vol. XIII, Issue V, May. Available online at https://pmworldlibrary.net/wp-content/uploads/2024/05/pmwj141-May2024-Baldwin-the-project-managers-communication-toolkit-book-review-2.pdf

About the Reviewer

Susan E. Baldwin, PMP

Lewisville, TX   USA


Susan Baldwin, PMP is an Information Technology professional with over 40 years of experience in public transit and legal technologies. She has been the voice of the customer and the solution provider, which gives greater aptitude for understanding business functions and translating requirements into technical solutions. Susan has been successful in developing strategies that emphasize customer satisfaction while improving processes and service reliability. Excellent interpersonal, verbal, and written communication skills with the ability to interface with people at all levels of the organization to foster a collaborative environment. She is well versed in project management of custom, cloud, and commercial off the shelf software implementations including: CAD/AVL, Infotainment, Vehicle Maintenance, Revenue collection solutions, Time and Attendance, Enterprise Asset Management, and Transit Operations Management. Susan has effective leadership skills in mentoring, delegation, and facilitation. Skilled in budget and contract review, negotiation, execution and oversight. Susan can be contacted at suebald@yahoo.com

Editor’s note:  This book review was the result of a partnership between the PM World Journal and the PMI Dallas Chapter. Authors and publishers provide books to the PM World Journal Editor; books are delivered to the PMI Dallas Chapter where they are offered free to PMI members who agree to provide a review within 45 days; book reviews are published in the PM World Journal and PM World Library. Reviewers can normally claim PDU’s for PMP recertification (or continuing education credits for other certifications) upon publication of their book reviews.

If you would like us to publish a book review or are an author or publisher of a project management-related book, and would like the book reviewed through this program, please contact editor@pmworldjournal.com