Scope & Stakeholder Management,

Pain Points, Perils and Prosperity



By Doug Orlando, MBA, PMP®

Treasurer/Director of Finance
AT&T Project Management Network Board of Directors
President Emeritus, PMI Phoenix
Chapter Member Advisory Group, PMI GOC

Arizona, USA




This topic will provide deeper understanding of project “requirements management” elements, scope planning, and a description of the contents of the scope-stakeholder management plan. The purpose of the paper is to share best practices in reviewing scope using the charter, change management, communications, Statement of Work, WBS, and critical alignment of 10th knowledge area “Stakeholder Management.”  Specific content is from PMI PMBOK® and listed sources from PMI’s Scope Management Community of Practice. The summary of research-based findings will show that scope creep is to be avoided, but in contrast, scope change is to be embraced with recommendations and examples of, what, when, why and how to accomplish this premise.


This paper describes the elements that make good project scope management important, with various examples in the IT and Telecom Domain.  It will:

  • Discuss the scope planning and management and describe the contents of a scope management plan
  • Explain best practices in reviewing a scope statement using the project charter and preliminary scope statement
  • Review alignment of the SOW (Statement Of Work – scope statement) with the creation of the WBS work breakdown structure
  • Define and discuss Scope Creep, and pose the question – “do we need to stop it?”

As we go through this paper today, I’d like you to be thinking:

  • What are some current challenges you have in your projects relative to Scope?
  • How do we ensure we recover from scope changes faster than anybody else?
  • How do we be sure we anticipate these things?

Write down some “Golden Nuggets” to remember from this paper; practical things you’ll want to use and remember in your vocation as well as daily life.

The Project Management Knowledge Areas (PMI PMBOK® version 5, 2012)

Let’s do a quick refresh of the PMI Knowledge Areas:


To read entire article, click here


How to cite this article: Orlando, D. (2019).  Scope & Stakeholder Management, Pain Points, Perils and Prosperity, PM World Journal, Vol. VIII, Issue VI, July. Available online at https://pmworldlibrary.net/wp-content/uploads/2019/07/pmwj83-Jul2019-Orlando-scope-stakeholders-pain-perils-prosperity.pdf



About the Author

Douglas Orlando, PMP

Phoenix, Arizona




Doug Orlando is Sr. Technical Director for Program Management at AT&T Global Business Solutions.  He is an accomplished Fortune 50 professional with over 25 years’ experience focused on strategic planning, delivering complex project/programs, transitions, transformations, and process service excellence for AT&T’s largest IT outsourcing accounts. Productive mentoring leader and global people manager motivated by driving ideas of efficiency design into tangible results. Conceptual value driver recognized for customer relationship and communications management, time-cost savings through organizational development, training-workforce optimization in IT Telecom network operations and strategy with multiple awards such as AT&T Diamond Club.

Numerous technical and leadership positions held at Fortune 50 companies, including:

  • AT&T – Global Service Director, Lifecycle and Program Management
  • IBM – Delivery Program Executive, National Field Network Engineer
  • Advantis Inc. (IBM/Sears JV) – Service Operations Executive

Mr. Orlando holds a Bachelor of Science degree in Computer Science, Telecom and music minor, from Roosevelt University Chicago, and an Executive Masters in Business Administration (EMBA) with concentration in Strategic Management /Finance/ IT Operations from Northern Illinois University College of Business.  He has multiple certifications including Project Management Professional (PMI PMP), IBM Certified IT Availability Manager, ITIL Foundations, Six Sigma Green/Orange Belt, Cisco CCNA, Arizona Government IT Agency (GITA) of project professionals, and several AT&T technology certifications (SDN, Agile, IP Networking, Big Data, Security First).

He is an active volunteer and member of the Project Management Institute (PMI), Past Chair/President of PMI Phoenix Chapter, PMI Global Board MAG Leadership Advisory member, speaker at PMI Global Congress, Leadership Institute  and PMO Symposiums, current AT&T Project Management Network (PMN) Executive Board member, AT&T Asia Pacific Islanders for Community Advancement, and the Aspire Mentoring Academy, Outside of work he is an active volunteer in his church directing, producing, writing, playing and teaching at music performances, loves to travel, and has won the PVSA President Volunteer Service Award on 6 occasions.