Developing Performance Measures


Positive Leadership in Project Management


By Frank Saladis, PMP, PMI Fellow

New York, NY, USA



Project managers, as part of their leadership responsibilities, must occasionally work with the project team, and possibly their managers and customers, to develop clearly defined and measurable performance metrics. This particular element of leadership is actually associated with the managerial element in the balance between being a manager and a leader. Interestingly, the development of performance measures is, for many, very challenging and often does not result in a truly useful set of metrics. The following information may be useful during your activities and discussions with your team regarding performance measures.

A Process for Developing Performance Measures

Performance Measures – Quantitative descriptions of the quality of products and services offered by an organization.

Step 1 – Describe the outcomes. Why are we doing this work? What is the desired change? Who will benefit from the work? What financial benefits will be realized?

Step 2 – Describe the major processes involved. What are we doing and how should we be doing it?

Step 3 – Identify results that will be expected. What is produced? (the deliverables) (You must be able to describe it if you want to build it or improve it).

Step 4 – Establish performance goals for the results. How will I know when I get there? How will the team know they have completed the work?


Two applicable Acronyms:

P  – Profitable – The benefit / cost. Is it worthwhile?

A – Achievable – Can it be achieved? Who will do it?

I   – Important – Does it matter to anyone? Who will be affected and why is it important?

N – Numerical – Without a number you won’t know when you get there. Establish metrics to track progress.


G – Goals

A – Are

I  – Important

N – Numbers


Step 5 – Define measures for the goals. What can you use to track progress?



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Editor’s note: This article is one in a series on Positive Leadership in Project Management by Frank Saladis, PMP, PMI Fellow, popular speaker and author of books on leadership in project management published by Wiley and IIL in the United States. Frank is widely known as the originator of the International Project Management Day, the annual celebrations and educational events conducted each November by PMI members, chapters and organizations around the world.

How to cite this paper: Saladis, F. (2020). Positive Leadership in Project Management: Developing Performance Measures. PM World Journal, Vol. IX, Issue VI, June.  Available online at https://pmworldlibrary.net/wp-content/uploads/2020/05/pmwj94-Jun2020-Saladis-developing-performance-measures.pdf



About the Author


Frank P. Saladis

New York, USA



 Frank P. Saladis, PMP, PMI Fellow is a Consultant and Instructor / Facilitator within the project management profession and has over 35 years of experience in the IT, Telecom Installation and IT Project Management training environment. He is a senior consultant and trainer for the International Institute For Learning Inc. and has been involved in the development of several project management learning programs. Mr. Saladis has held the position of Project Manager for AT&T Business Communications Systems, National Project Manager for AT&T Solutions Information Technology Services and was a member of Cisco Systems Professional Services Project Management Advocacy Organization. His responsibilities included the development of Project Management Offices (PMO) and the development of internal training programs addressing project management skills and techniques.

He is a Project Management Professional and has been a featured presenter at the Project Management Institute ® Annual Symposiums, Project World, PMI World Congress, CMMA, and many PMI Chapter professional development programs. He is a past president of the PMI New York City Chapter and a Past-President of the PMI ® Assembly of Chapter Presidents. Mr. Saladis is a Co-Publisher of the internationally distributed newsletter for allPM.com, a project management information portal, and a contributor to the allPM.com project management website.

Mr. Saladis is the originator of International Project Management Day and has written numerous leadership and project management related articles. Mr. Saladis is also the author of the Project Management Workbook and PMP ® / CAPM ® Exam Study Guide that supplements Dr. Harold Kerzner’s textbook – Project Management, A Systems Approach to Planning, Scheduling and Controlling?, 9th Edition published by John Wiley & Sons and the author of Positive Leadership in Project Management, published by IIL Publishing. He is a member of the International Executive Guild and the NRCC Business Advisory Council. He has also held the position of Vice President of Education for the Global Communications Technology Specific Interest Group of PMI ® and holds a Master’s Certificate in Commercial Project Management from the George Washington University. Mr. Saladis received the prestigious Lynn Stuckenbrook Person of the Year Award from the Project management Institute in 2006 for his contributions to the organization and to the practice of project management.  He can be contacted at saladispmp@msn.com

To view other works by Frank Saladis, visit his author showcase in the PM World Library at https://pmworldlibrary.net/authors/frank-p-saladis/