A Project Management approach:

Study of E-Banking Contracts



By Shikshank Gaur

SKEMA Business School

Paris, France & India




With the span of technology, banks are one of the fastest online moving organisations. The involvement of internet in banking has made the process simpler but the number of complaints (registered by the customers) are gradually increasing. The loopholes which are present in today’s online banking costs some customers a huge amount, a study of contract is necessary to figure out the loopholes.

In this paper I am going to do a detailed study of e-banking contracts and applying the values, skills and techniques of project management to find the feasible alternatives, which in future can improve the experience of banking online.

Keywords:   Customer, Online Banking, Net Banking, Rights, Security, E-Contracts, Blockchain, Risks, Smart contracts.


As we all are aware of online banking systems today, we all have to agree the terms and conditions or a click is required on “I Agree” button before signing into the web portal of online banking or applications. This package of terms & conditions is known as contractor e-contract. The bank assures us the safety of our money instead of this every year thousands of cyber theft and disputes complaints are registered. So, for decreasing the chances of theft and conflicts, there is a need for faster advanced and low-cost contracts or Smart Contracts. In this paper, we will figure out that how smart contracts can replace e-contracts and what are the advantages of smart contracts over e-contracts.


Banks are at the pure focus of the money related framework. They go about as delegates between all the four divisions of the economy and all other money-related mediators. They are additionally at the pure focus of the currency showcase, the market for transient obligation and stores, attractive and non-attractive, and the interbank markets. They additionally make the critical payment framework. The banks are one of a kind in that they can create new cash (by new bank loaning), and this is so in light of the fact that money is acknowledged as the method of payment/mode of exchange: bank deposits (notes and coins make up a minor piece of the cash stock). “Along these lines, and different reasons (moral danger, for instance) banks are additionally characteristically unsteady, and require vigorous direction and supervision”[1].

“A bank is characterised as a foundation whose present tasks comprise in giving loan and getting the deposit from the general population”[2]. As Freixas and Rochet author of Microeconomics in Banking said.

With the range of innovation, the banks began to move their business on the web. “Online banking was first presented in the mid-1980s, the clients used to pay $12 per month for dial-up administration which enabled them to keep up electronic chequebook registers, see account balance, exchange assets and best of all electronic creation payments”[3]. “web-based managing an account is an electronic payment system that empowers customers to do direct monetary exchanges on a website worked by the organisation, for example, a retail bank or virtual bank. It additionally alludes as internet banking, e-banking or virtual banking”[4].

Values of project management control moving businesses on the internet and managing them. “Task the board is the use of information, attitudes, strategies and devices to project activities to meet or achieve stakeholders’ expectations and needs” [5].


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Editor’s note: Student papers are authored by graduate or undergraduate students based on coursework at accredited universities or training programs.  This paper was prepared as a deliverable for the course “International Contract Management” facilitated by Dr Paul D. Giammalvo of PT Mitratata Citragraha, Jakarta, Indonesia as an Adjunct Professor under contract to SKEMA Business School for the program Master of Science in Project and Programme Management and Business Development.  http://www.skema.edu/programmes/masters-of-science. For more information on this global program (Lille and Paris in France; Belo Horizonte in Brazil), contact Dr Paul Gardiner, Global Programme Director paul.gardiner@skema.edu.

How to cite this paper: Gaur, S. (2019). A Project Management approach: Study of E-Banking Contracts, PM World Journal, Vol. VIII, Issue VI, July.  Available online at https://pmworldlibrary.net/wp-content/uploads/2019/07/pmwj83-Jul2019-Gaur-project-management-study-of-ebanking-contracts.pdf



About the Author

Shikshank Gaur

Paris, France




Shikshank Gaur is at present pursuing MSc in Project and Program Management and Business Development from Skema Business School, Paris, France. Born and raised in the biggest democracy on planet, India. He has done his graduation in the field of mechanical engineering. He simply finished his keep going task on A Project Management approach: Study of E-Banking Contracts and searching for the circumstance.

Shikshank lives in Paris, France and can be contacted at mailto:shikshankgaur@gmail.com or mailto:shikshank.gaur@skema.edu


[1] Faure, A. (December 2013). Banking: An Introduction. Retrieved From https://www.researchgate.net/publication/259579344_Banking_An_Introduction

[2] Freixas, X., Rochet, J. (2008, March). The Microeconomics of Banking. Retrieved From https://financelecturer.files.wordpress.com/2016/05/microeconomics-of-banking-freixas.pdf

[3] Cronin, M. (1998). Banking and Finance on the Internet. Retrieved From https://books.google.fr/books?id=l94FEs-lMu4C&pg=PA41&lpg=PA41&dq=pronto+home+banking&source=web&ots=EANGZE3BIP&sig=stuB2zgENrZkD8BjiSKOriVABCI&hl=en&sa=X&oi=book_result&ct=result&redir_esc=y#v=onepage&q=pronto%20home%20banking&f=false

[4] Halder, K. (2016, February). A Study on Online Banking in India. Retrieved From https://www.slideshare.net/KoushikHalder4/total-project-report-koushik-58895874

[5] Portfolio of projects, Article01., Retrieved from http://www.planningplanet.com/guild/gpccar/introduction-to-managing-project-controls